Terms & Conditions
This website is managed and operated by Racket Smith By viewing or using this website you have consented to the terms and conditions of use as set forth below (Please note that these terms and conditions may be changed without notice)
The user solely assumes any risks arising from accessing or using this website. While Racket Smith makes every effort to ensure that the information, services, and products contained/provided within this website is accurate and performs ongoing management of the website, Racket Smith in no way guarantees the accuracy of any information, services, and products contained/provided herein. Further, Racket Smith shall in no way whatsoever be liable for any damages incurred by a user in reliance on the stated or provided information, services, and products including but not limited to information. services, and products within this website or information, services, and products on any third party's websites that are linked to this website.
The information, services, and products contained or provided within this website is current at the date of posting, however there is a possibility that stated information, services, and products may have changed since the posting date.
Copyright in respect of the information contained within this website, whether it is in written, photographic, illustrated, moving image or audio form, is the property of Racket Smith, and is protected by the Copyright Law and all other applicable laws and treaties in respect of protection of copyrighted information. The user shall not without the consent of Racket Smith reproduce, adapt or publicly disseminate any of the website contents except for reproductions and extraction for personal use as approved under the Copyright Law.
Personal Information Protection Principles
Personal Information Protection Principles For the personal information protection principles of Racket Smith as they apply to this website, please check Pro Stringer Privacy & Policy.
All racquets provided to Racket Smith must not have the below conditions. Racket Smith may refuse and return your racquet if any of the below related condition are found.
Fake or replica racquets.
Racquets which had prior breaks, fractures or damage.
Racquets which have not follow the manufacturer maintenance and stringing recommendation previously.
Requests to string racquets outside the manufacturer stringing tension recommendation.
Racquet with damaged grommets.
Racquets older than 10 years.
Damaged or Inadequate Strings. (If provided by customer)
Product & Service Warranty
All services and products provided by Racket Smith do not provide any type of warranty. However, if customer have "dissatisfaction" with services or products provided by Racket Smith please refer to 'Product & Service Return/Refund'.
Product & Service Refund/ Return
All services including but not limited to racquet restringing, racquet customizing, or consulting are not eligible for return or refund. However, customer must email Racket Smith for any dissatisfaction of services within 2 days of racquet receipt date. Racket Smith may consider to re-provide the service or apply a return or refund to the customer.
All products including but not limited to strings, over-grips, and inner-grips are not eligible for refund. However, products may be eligible for store credit return if items are determined to be in brand new condition by Racket Smith.